1.1. Introduction
1.2. Aims
1.3. Preliminary analysis
1.3.1. Potential dangers to be taken into account: APPCC
1.3.2. Origin of the crisis
1.3.3. Sources of information and assistance
1.3.4. Communications channels
1.3.5. Traceability
1.3.6. Withdrawal and treatment resources
1.3.7. Crisis committee
1.4. Crisis plan
1.4.1. Beginning to deal with the problem and decision
1.4.2. Withdrawal plan
1.4.3. Communications plan
1.5. Final checks
1.6. Annexes
